Frequently Asked Questions
If you have questions regarding your H-E-B Gift Card, please read below or call Customer Care.
Purchasing & Sending
Are there any fees associated with Cards purchased on this site?
Are there any restrictions for purchasing cards on this site?
Can I change the value of a gift card after I've paid for it?
How do I cancel an online purchase of a gift card?
What payment methods do you accept for gift card purchases online?
When is my credit card charged for my purchase?
When will my recipient receive their gift cards?
Can I buy a gift card for myself?
How do I add my eGift Card to a digital wallet?
How do I activate my Gift Card?
Can I edit or change the recipient email address?
Receiving & Redeeming
What exactly does the recipient receive when I send a gift card?
If multiple gift cards are ordered, are they received together?
When is the gift card sent to the recipient?
I lost my order confirmation email. How can I get it reissued to me?
How do I know the recipient received the gift card I sent them?
How do I resend an egift card if the recipient didn’t receive the email?
Where can I use my gift card?
Where can I use my H-E-B branded gift cards?
How do I use my gift card to shop in-store?
How do I use my Gift Card to shop online?
Can I convert an eGift Card into a physical, plastic gift card?
Can I get cash with my Gift Card?
How do I check the balance on my Gift Card?
When do the gift cards expire?
Security & Reliability
What do I do if my gift card is not received?
Who is InComm Payments?
Is my information secure?
Contact Us
If you have questions about purchasing Gift Cards online:
855-803-0611